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AutismontheSeas Autism Friendly RCL

 

The Standard

 

To obtain an official copy of the Standard, and/or to receive a proposal from "Autism on the Seas" for attaining Certification, please use our Contact Form

The following, is excerpted from the Standard (AotS-AF-STD-1a), for your reference.

 

1. Pre-Vacation Planning & Services

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1a. Collects voluntary special needs information from guests.

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1b. Communicates special needs information and requirements to the actual ship the guest will be sailing on.

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1c. Publicizes special needs accommodations via cruise line website and/or other booking media.

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1d. Provides a Social Story designed to assist guests with the expectations for the first day of the cruise.

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2. Disability Accommodations

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2a. Conforms to all applicable laws regarding the offerings of accessible staterooms and all ship accessibility regulations.

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2b. Allows service animals to travel with guests.

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2c. Provide Muster Drill accommodation as required based on need and request, on a case by case assessment.

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2d. Provide an expedited check-in and separate waiting area (when required) during cruise embarkation.

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2e. Provide an expedited departure off the ship.

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2f. Provide an expedited process to use “Activity” Ship Venues that are subject to wait lines (such as Pool Slides, Rock Wall, Skating, Bowling, Carousel, ect.) 

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2g. When movies are a regular offered activity, provide sensory sensitive movie showings (when at least 5 or more guests with autism are sailing).

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3. Dining / Dietary

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3a. Provides priority to accommodating requested dining time for dinner, given 60 days’ notice prior to cruise and availability.

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3b. Grants an exemption to the food venue dress code guidelines.

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3c. Provides gluten-free and casein (dairy) free menu options and other specific dietary requirements and allergy accommodations.

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3d. Provides priority to requested location of dining room to accommodate sensory issues given 60 days’ notice prior to cruise and availability..

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4. Youth Program

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AutismontheSeas Autism Friendly Silver word only 2-Lines

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4a. Provides ability for children to move into functional appropriate grouping, rather than segregated by age, within applicable physical and age-out requirements (adults 18 and older not required).

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4b. Provides means for Youth Staff to contact parents (ship phone or beeper), subject to availability.

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4c. Provides Sensory Related Toy options, for use in Youth Center and for use in-cabin.

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4d. Provides a private opportunity for parents to visit the Youth Center and meet with Youth Center staff for consultation.

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4e. Provide options for children wearing Youth Evacuation Bracelets (ankle, attached to clothing, ect).

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4f. Provide a manner of conveying the sensory characteristics of activities (either in writing or verbal upon request by guests) so the guests can determine the suitability and accessibility for their child.

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4g. Provide a reasonable modification, where appropriate, to activities when requested by guests.

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4h. Supports additional qualified staff (as required) for special needs guests in the Youth Centers, with 60 days’ notice.

     

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5. Guest Satisfaction and Feedback

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5a. Provide avenue (website or phone) for guests to submit positive and/or negative feedback relative to certification.

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5b. Share and make available guest feedback, relative to this certification, with Autism on the Seas.

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5c. Commit in writing to conform to all criteria in this certification and to continuously improve based on Customer Feedback.

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6. Features Supported for:
     “Autism on the Seas" Cruises with Staff

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AutismontheSeas Autism Friendly Silver word only 2-Lines

AutismontheSeas Autism Friendly Gold word only 2-Lines

AutismontheSeas Autism Friendly Diamond word only 2-Lines

6a. Provide all the items from Sections 1 through 6.

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6b. Provide separate Youth Program Open House

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6c. Provide separate family activities in the Youth Center

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6d. Permit the Integration of AotS Staff (ratio of 1 to 3) within Youth Centers during regular open times.

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6e. Provide an expedited process to use “Activity” Ship Venues that are subject to wait lines (such as Pool Slides, Rock Wall, Skating, Bowling, Carousel, ect.) for the Group.

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6f. Provide reserved seating in restaurant (breakfast and lunch)

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6g. Provide reserved seating for production shows in the Main Theatre and similar shows elsewhere.

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6h. Provide an expedited Tender boarding process (when at ports that utilize tenders)

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6i. Support the AotS Staff personal escort/guidance during cruise check-in at port

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6j. Provide separate family portrait opportunity

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6k. Provide excursion meeting with ship staff

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6l. Permit the AotS Staff to change diapers for guests in their group.

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6m. Provide public area for Autism Awareness information during cruise for all cruise guests

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7. Cruise Staff Training  
Note: Autism on the Seas provides and customizes all of the following training requirements for each cruise line.

AutismontheSeas Autism Friendly Bronze word only 2-lines

AutismontheSeas Autism Friendly Silver word only 2-Lines

AutismontheSeas Autism Friendly Gold word only 2-Lines

AutismontheSeas Autism Friendly Diamond word only 2-Lines

7a. Youth Staff Basic Awareness Training

Provides/Maintains to all Youth Staff:

- Basic Autism Awareness and Encountering

- Basic developmental disabilities (Down Syndrome, ADHD, Cerebral Palsy, Fragile X Syndrome,ect)   

- Basic Engagement and Communication 

- Basic Safety and Crisis Prevention Techniques (CPT)    

 

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7b. Youth Staff Advanced Training

Provides/Maintains to all Youth Staff:

- Advanced Engagement and Communication

- Advanced Safety Techniques, Advanced Crisis Prevention Techniques (CPT)

- Basic Dietary Issues

- Getting child to participate in activities

- Working with Parents

- Taking a child to meals, parades, ect.

- Working with Teenagers, Mustering

   

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7c. Job Specific Awareness Training

Provides and Maintains training to the following “Front of Line/House Ship Crewmembers”, covering applicable CPT’s, Safety, Engagement and Communication:

- Onboard Dining staff (including dietary/food allergy requirements & table manner characteristics) 

- Onboard coordinator or manager of Guest Groups  

- Onboard Sports Venue staff

- Onboard Cruise Director/Guest Activities staff    

- Onboard Security staff

- Onboard Safety Team staff 

- Onboard Housekeeping staff    

- Onboard Guest Relations (Front Desk) staff 

- Shore Side Guest Access/Disability staff (including Basic Dietary Issues)   

   

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7d. Youth Staff Hands-On Training

Personal one-on-one instruction with an appropriate number of Youth Staff including role playing scenarios and problem resolution.   Direct training conducted by AotS staff will demonstrate techniques in identifying typical characteristics and behaviors commonly experienced on a cruise.

     

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