Autism on the Seas
Information regarding Coronavirus (Covid-19)
The response time to inquiries, questions, bookings and/or cancellations may be delayed, due to the increase in incoming contacts and our ability to reach cruise line suppliers (as their contacts have also been increased). Priority of responses are determined based on sail date and other time urgentcies.
Our services/cruises remain as scheduled, based on the cruise lines ability to conduct cruising. We will contact our booked guests when and as soon as we learn anything affecting any of our cruises.
Canceled Cruises by the Cruise Lines
Any guest who cancels their cruise due to the Coronavirus, the cruise line cancels, or switches their cruise to another sailing will be refunded 100% for the AotS Service Fee and 1:1 Fee (if any). We can also apply any fees you paid to a new sailing if you choose to switch sailings. Please keep in mind though, that prevailing Fee rates will apply, as each of our sailings may have different fee amounts.
AotS Onboard Services ... Updated 7-24-20
The traditional Muster Drill has been replaced with Royal Caribbeans new Muster 2.0. The differences are provided below.
Royal Caribbean Muster 2.0 Press Release
Other Cruise Lines
We are continuing to work closely with the cruise lines and will be adjusting any of our policies and/or measures accordingly.
Final payments are not being extended by the cruise lines.
AotS Service Fees for Royal Caribbean cruises will come directly from Royal Caribbean (see above). AotS Service Fees for non-Royal Caribbean cruises will come directly from AotS and are processed at the same time we process and email you your canceled Invoice (normal bank processing times from then will apply, typically one full billing cycle).
Why haven’t I received my AotS 1:1 STAFF FEE refund for my canceled cruise?
AotS 1:1 Staff Fees will come directly from AotS and are processed at the same time we process and email you your canceled Invoice (normal bank processing times from then will apply, typically one full billing cycle).
Will cruise lines be canceling my cruise (aside from the cruises they already canceled)?
We do not have that information available. We find out about cruise lines canceling cruises at the same time as the general public. With that being said, it can be projected based on when they have posted their currently canceled cruises, that announcements will be made approx every 30 days of any new cancellations. Current info can be found by following the links provided above for each cruise line.
Will Autism on the Seas be canceling any cruises?
As long as the cruise lines do not cancel, we will not be cancelling any of our cruises or services.
The cruise line will send you an email directly which will provide a link to make your request for a refund. Please note that refunds may take as long as 90 days instead of the normal 45 days
Please contact our office for any concerns, inquiries, or updates to this information.